McAllen Auto Repair

Mon - Fri: 8:00 AM - 5:30 PM
5

I brought my 1999 Honda Passport in thinking it was just the clutch cable. It was slave and master clutch. George was awesome and kept me updated with the progress. I picked up my vehicle today and it wouldn't start. Got a job and it shifted like a dream. I went to the store and I needed a jump again. They sent someone to me and back to the shop we went. Passport is running great with a new battery. I was going to vent and give a bad review, but I'm glad I called them first beforehand. They were apologetic and made things right. I will be bringing my vehicles here again.

David, firstly, we sincerely apologize for the inconvenience of needing to come back a second time. We are looking into the oversight and will work to improve for the future. Next, we can't begin to thank you enough for your patience and sharing your honest, glowing feedback! We greatly appreciate the opportunity to work on your 1999 Honda Passport and look forward to assisting you again in the future!

- Stutz Auto Service Inc
5

Great service they take care of all your vehicle needs with a smile

Great service for great customers, Jose! Thank you.

- Stutz Auto Service Inc
5

Stutz Auto Service is a local family business that works with their customers, informing them of the process as they go, communicating repairs needed or options available, throughout the diagnostic and repair processes. They strive to be professional throughout, friendly & personable, while still knowledgeable about the repair processes, parts and labor needed, and the cost amounts of each. After getting repairs on a manual compact SUV, I brought it back after the weekend to utilize their warranty on the work they had done, as there were some things that needed to be followed up on, and they were willing and have been working on it since then. Communicate your needs with them and they will communicate their end to you--would recommend as a vehicle repair facility.

Kerry, we are blown away by your review and can't thank you enough for taking the time to write it. It means the world to know just how much you appeciate our service and enjoy your experience with us. We look forward to maintaining that high standard of service in all aspects next time you encounter an auto service need.

- Stutz Auto Service Inc
5

Great customer service, and the job is always done right

There's a reason our tagline is "We Fix It Right the First Time!", Hector. We're so pleased to know you had a great experience with us! Thank you so much for stopping in.

- Stutz Auto Service Inc
5

This is where we take vehicles, best place in town!!

The best place for the best customers, Lupita! Thank you for your trust and kind words.

- Stutz Auto Service Inc
1

I dropped my 4Runner off for a synthetic oil change last week and after my vehicle was inspected I was told I needed my air and cabin filter replaced. I realize these filters require frequent replacement so I agreed. I wouldn't have agreed if I would've known my bill would come out to $220. The price of the air filter alone was marked up almost 300%, which I suppose is understandable but when I asked why I was charged so much for labor they tried to explain to me that my cabin air filter is difficult to replace. I've replaced it myself many times and it's never taken me more than five minutes - and any YouTube video can back me up. If that wasn't bad enough, when I took my vehicle home I popped the hood and immediately realized my hood latch had been broken and poorly repaired with zip ties. This is something that should've been brought to my attention post-service. The only positive thing I can say is that their customer service was great. George attended me really well, which is a shame because I was really looking forward to having this be my main shop. I will not be coming back.

Jose, thank you for the opportunity to work on your 4Runner and we would like to apologize for any inconvenience or miscommunication that occurred during your visit with us. You are correct in your assessment of our cost for your air/cabin filter replacement. We use only the best parts and filters available that also come with an unmatched warranty. We understand you may be able to find a cheaper filter elsewhere, but the difference in quality is substantial. As far as the labor cost, we again apologize for not explaining that as clearly as we should have, and we would be happy to refund you the labor cost due to this miscommunication. We would also like to address your claim about the hood latch. We have been in business for 50 years and have an A+ rating with the Better Business Bureau. We wouldn’t be this tenured or have these accreditations if we didn’t take responsibility for the rare occasions we make a mistake during service. If we broke your hood latch, we would let you know and repair it at no extra cost. But, at no time during your service with us was your hood latch damaged. We have attempted to reach out to you, and would love the opportunity to speak with you directly regarding your experience and refund the labor cost. If you could, please give George a call at (956) 682-4278 at your earliest convenience.

- Stutz Auto Service Inc
5

George always takes good care of meeting the needs of my vehicle. Carlos, the mechanic who almost always works on my vehicle always does a great job. He explained everything that needed to be done to fix my vehicle. I also like the warranty! Thanks George and Carlos!!

Thank YOU Carlos for continuing to trust us with your auto repair needs! We love hearing just how much people appreciate the customer service our guys provide, as we believe we have the best and friendliest employees in the business. We're grateful to have earned your kind words and look forward to assisting you again next time!

- Stutz Auto Service Inc
5

Thanks for the 5 stars David! We are happy you enjoyed your experience with us! We are here whenever you are in need of automotive services again!

- Stutz Auto Service Inc
5

We appreciate your 5-star rating and look forward to working with you again in the future!

- Stutz Auto Service Inc
5

Very Professional and Honest. Best Service I could ask for. Previous mechanic wanted to charge me 1,400 for my vehicle. I took my car to Stutz Auto Service and they only charged me $85. If I could give 10 stars, I would! Thank you gentlemen for all your help! You guys Rock!

Thank you so much for taking the time to share your feedback! We're so grateful for the opportunity to help you out and are pleased to know we were able to save you some time and stress. We look forward to assisting you again in the future

- Stutz Auto Service Inc
Stutz Auto Service Inc is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Stutz Auto Service Inc (956) 682-4278 if you have any issues in accessing any area of our website.